Corporate Services is responsible for the general operations of the Municipality including administration, human resources and document management.

In addition to oversight of the central administrative functions of the Municipality, the role of the Corporate Services Department will also be to provide secretarial services and guidance to the Council and other governance structures of the Municipality and to safeguard the interests of the municipal stakeholders (communities and staff).

The Municipal Structures Act, 1998 identifies three primary areas that fall under the auspices of corporate services:


  • Guides the councillors as to their duties and responsibilities and makes them aware of relevant legislation and regulations
  • Ensures proper orientation and induction of councillors
  • Provides practical support and guidance (including training) and raises matters of importance
  • Ensures that councillors have access to information and manages council papers and documents (council resolutions and record-keeping).
  • Ensures statutory and regulatory compliance
  • Ensures council resolutions are communicated to relevant persons for execution
  • Provides guidance and advice on ethics and good governance.

Human Resources

  • Responsible for all functions of Human Resources
  • Ensuring professionalism at all times
  • Implementation of policies and procedures relating to HR, including recruitment, training and development, disciplinary procedures, Performance Management System, development of Workplace Skills Plan and Annual Training Report and conditions of employment
  • Ensuring that all levies due to be refunded by the SETA are claimed and received.
  • Payroll Administration (actual payment done by finance departments).

The Human Resources Section amongst other functions coordinates the development, review and implementation of municipal organisational structure.

Occupational Health and Safety Management

The section’s main responsibility is to:

  • Attain the organisational Occupational Health and Safety plan
  • Assist uMfolozi Municipality employees, employee representatives, supervisors and management to manage the occupational risk exposure, effectively

These responsibilities include:

  • Identification of Occupational Risk exposures
  • Develop a management system that is OHSAS 18001compliant to manage the occupational risks
  • Communicate the system and standards to all
  • Evaluate the effectiveness of the Occupational Health and Safety management system


ICT is at the heart of municipal operations and is therefore viewed as an important strategic partner in ensuring efficient service delivery. ICT is an integral part of any well-functioning municipality to further ensure effective administration and socio-economic development.

Our Strategic Objectives:

  • To provide a secure ICT infrastructure that delivers the appropriate level of data integrity and availability
  • To align technology with municipality goals, enabling a contribution to the municipality’s strategic objectives

Our core ICT functions in Service Delivery:

  • Establishment, management and maintenance of a functional and effective ICT Service Desk
  • Provision of ICT support services to the end-users as per logged support requests
  • Reporting on logged, resolved and closed support requests
  • Planning, installation, upgrade and relocation of end-user equipment including office automation
  • Planning, installation and upgrade of end-user software
  • Maintenance of the ICT Asset Register